1. What is Escala?
Escala is a premium clothing brand that combines high-quality materials with sophisticated, timeless designs. We focus on delivering exceptional comfort, style, and sustainability in every piece.

2. Where is Escala based?
Escala is an Egyptian local brand, proudly based in Egypt, committed to offering the highest quality products and competing with international brands.

3. When was Escala founded?
Escala was founded on May 1, 2023, by two graduates of the American University in Cairo who identified a gap in the market for high-quality, locally manufactured clothing.

4. What materials do you use in your clothing?
We use premium materials such as 100% cotton, velvet-lined fabrics, and boulevard cotton. Our focus is on comfort, durability, and sustainability.

5. How do I care for my Escala knitwear?
For our knitwear, we recommend gentle hand washing with cold water, using mild detergent. Lay flat to dry and avoid direct sunlight. Do not bleach or tumble dry.

6. How do I join the Escala loyalty program?
You can join our loyalty program by signing up on our website or in-store. You'll start earning points with every purchase, which can be redeemed for rewards.

7. What are the benefits of the Escala loyalty program?
Our loyalty program has five levels: Bronze, Silver, Gold, Platinum, and Black. Benefits range from exclusive discounts and early access to new collections to VIP customer service and personalized shopping experiences.

8. What are your shipping options?
Shipping costs and delivery times vary based on your location.

9. Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs will vary depending on the destination.

10. What is your return policy?
We accept returns within 14 days of purchase, provided the items are unworn, unwashed, and in their original condition with tags attached. Please refer to our website for detailed return instructions.

11. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

12. Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.

14. How do I contact customer service?
You can contact our customer service team via email at escala.official.eg@gmail.com..

15. What sizes do you offer?
We offer a wide range of sizes from XS to XL. Our size guide is available on our website to help you find the perfect fit.

16. How do I know which size to order?
Please refer to our size guide on the product page for detailed measurements. If you’re unsure, feel free to contact our customer service team for assistance.

17. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased online and used both on our website and in-store.

18. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and upcoming events. You can also follow us on social media.

19. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for online purchases. In-store, we also accept cash.

20. Are your products sustainable?
Yes, sustainability is a core value at Escala. We use eco-friendly materials and ethical manufacturing practices to minimize our environmental impact.

21. Can I visit your store?
We currently sell online and through Locally's stores. We plan to open an Escala store experience soon.

22. How do I take care of my Escala denim?
We recommend washing your Escala denim inside out in cold water with similar colors. Avoid using bleach and tumble dry on low heat.

23. How do I care for my Escala t-shirts?
Machine wash your t-shirts in cold water with like colors. Use a mild detergent, and tumble dry on low or hang to dry. Avoid using bleach.

24. What is boulevard cotton?
Boulevard cotton is a high-quality, durable, and soft cotton fabric that provides exceptional comfort and longevity. It is used in many of our premium products.

25. What is puff print?
Puff print is a printing technique that creates a raised, three-dimensional effect on fabric. It adds texture and a unique look to the design.

26. How can I provide feedback on your products?
We welcome customer feedback! You can leave a review on our website, contact us via email, or reach out on social media.

27. Do you offer customization or personalization?
At this time, we do not offer customization or personalization services, but we are always exploring new ways to enhance our customer experience.

28. What are your business hours?
Our online store is open 24/7. Our customer service team is available Saturday to Thursday, from 9 AM to 5 PM.

29. How can I collaborate with Escala?
If you’re interested in collaboration opportunities, please email us at contact@escalaapparel.com with your proposal and relevant information.

30. How can I become a reseller or distributor of Escala products?
If you’re interested in becoming a reseller or distributor, please contact us at contact@escalaapparel.com with your business details and a brief introduction.