Domestic Shipping

We offer shipping within Egypt, with delivery times varying depending on your location. For orders within Cairo, delivery usually takes 3-5 business days. For orders outside of Cairo but within Egypt, delivery usually takes 5-7 business days. Please note that business days do not include weekends or public holidays.

Shipping Fees

Shipping fees are calculated based on your order total and your shipping location. For orders within Cairo, the shipping fee is 60 EGP. For orders outside of Cairo but within Egypt, the shipping fee is 80 EGP. For international orders, The shipping fee will be displayed at checkout before you confirm your order.

Delivery Delays

While we do our best to deliver your order on time, there may be unforeseen circumstances that can cause delays, such as weather conditions, customs inspections, or carrier delays. If your order is delayed for any reason, we’ll do our best to inform you and keep you updated on the status of your order.

Delivery Issues

If your order is lost or damaged during shipping, please contact us as soon as possible at escala.official.eg@gmail.com. We’ll work with you to resolve the issue and ensure that you receive your order or a refund, as appropriate.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at escala.official.eg@gmail.com. We’ll do our best to accommodate your request, but please note that orders may be processed quickly and changes may not be possible.