Please note that we do not generally accept returns or offer refunds or exchanges, except in cases where the product is defective or damaged upon receipt. If you receive a defective or damaged product, please contact us as soon as possible at escala.official.eg@gmail.com. We’ll work with you to resolve the issue and ensure that you receive a replacement product or a refund, as appropriate.

If you need to return a product for any reason other than a defect or damage, please contact us at escala.official.eg@gmail.com to see if we can accommodate your request. However, please note that we do not generally accept returns or offer refunds or exchanges for products that have been used, washed, or altered in any way.

To initiate a return, please contact us at escala.official.eg@gmail.com. If your return request is approved, we’ll provide you with instructions on how to return the product. Please note that you will be responsible for the shipping costs associated with returning the product.

Once we receive the returned product, we’ll inspect it to ensure that it meets our return criteria. If the product is deemed eligible for a return, we’ll issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.

If you have any questions or concerns about our Cancellation & Replacement Policy or our Return Policy, please contact us at escala.official.eg@gmail.com.