سياسة الخصوصية
Information We Collect
When you interact with our site, we may collect the following information:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (handled securely by third-party processors)
b. Technical Information
- IP address
- Browser type and device info
- Pages visited and time spent
- Referral URL (how you found us)
c. Order & Account Information
Products purchased
- Order history
- Wishlist and preferences (if account is created)
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order and shipping confirmations
- Provide customer support
- Communicate promotions, updates, or restocks (only with consent)
- Improve our website experience and product offerings
- Prevent fraud and ensure transaction security
- You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” at the bottom of any message.
Data Security
We take data security seriously. Your personal information is encrypted and stored securely through industry-standard safeguards.
All payment information is processed through secure third-party payment providers (e.g., Shopify Payments, PayPal) — we never store your credit card information on our servers.
Sharing of Information
We only share your data with trusted third parties necessary for your order, such as:
- Payment gateways
- Shipping carriers
- Email marketing platforms (only if subscribed)
- Legal authorities (only when required by law)
- We never sell or rent your information to third parties.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Correct or update your personal information
- Request deletion of your data (unless legally required to keep it)
- Opt out of marketing communications
To exercise any of these rights, please contact us at escala.official.eg@gmail.com.
Cookies
Our website uses cookies to:
- Keep your cart active
- Save your language or location preferences
- Analyze visitor behavior for website improvements
You can choose to disable cookies via your browser settings, though some features may not work as intended.
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our operations or regulations. All changes will be posted on this page with a revised effective date.
