سياسة الشحن
Processing Time
- Orders are processed within 1–2 business days (excluding weekends and holidays).
- During high-volume periods (collection launches or sales), processing may take an additional 1–2 days.
Domestic Shipping (Egypt)
- Delivery Time: 2–5 business days from the day of shipment.
- Shipping Carrier: We work with trusted local couriers.
- You will receive a tracking number by email once your order ships.
- Deliveries are made during business hours. Please ensure someone is available to receive the package.
International Shipping
- We currently ship to select countries. International shipping options and costs will appear at checkout.
- Delivery Time: 7–14 business days depending on your location.
- Duties & Taxes: Customs duties or taxes (if applicable) are the customer’s responsibility and vary by country.
Shipping Fees
- Shipping fees are calculated at checkout based on your location.
- We occasionally offer free shipping promotions, so follow us on Instagram and subscribe to our newsletter to stay updated.
Failed Deliveries & Returns
- If a delivery attempt fails due to an incorrect address or multiple missed attempts, the package may be returned to us.
- In such cases, reshipping costs will be the customer’s responsibility.
Tracking Your Order
- As soon as your order ships, you’ll receive an email with your tracking number and link.
- If you have not received tracking info within 3 business days, please contact us at escala.official.eg@gmail.com.
Lost or Delayed Orders
- If your order is significantly delayed or marked as delivered but not received, please contact us. We’ll coordinate with the courier and do our best to resolve the issue quickly.
If you have any questions about your shipment, don’t hesitate to contact us.
