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At Escala, we stand by the quality of our products and want you to love every piece. If something’s not quite right, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

Items must be unworn, unused, and in original condition
All tags and packaging must be intact
Proof of purchase (order number or receipt) is required
Returns that do not meet these conditions may not be accepted.

Exchanges

Need a different size or color? No problem.
We offer free size exchanges within 14 days, provided the item is in resalable condition.

To request an exchange, email us at escala.official.eg@gmail.com with your:

Full name
Order number
Item you’d like to exchange
Preferred replacement size

We’ll guide you through the next steps.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Socks or underwear
Sale or discounted items
Gift cards
Items labeled “final sale”

Refunds

Once we receive and inspect your return:

If approved, your refund will be processed within 5–7 business days
The refund will be issued to your original payment method
You will be notified via email once the refund is completed

Please note: Original shipping fees are non-refundable unless the item is defective.

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method as Escala is not liable for lost return shipments.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

Contact us within 48 hours of delivery at escala.official.eg@gmail.com
Include clear photos and a description

We’ll resolve the issue quickly with a replacement or full refund

How to Start a Return or Exchange